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File Room Solutions For the Organized Records Manager

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The following settings will prevent label smearing.


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The LX Printer will not print the last few labels of my label stock.

It is normal for the LX800 to not print the last several inches of labels. The out of stock sensor prevents the end of the label stock roll from being fed through the printer. If the stock did feed through the printer, this could jam the print mechanism since the label stock is attached to the core with tape. Below is an explanation of how the sensor works:

Inside the LX800 there is a Loop Sensor underneath the label stock roll. It performs two functions:  First, it maintains a Slack Loop beneath the roll. This prevents the label feed device from pulling on taunt label stock which can cause the labels to slip. Second, it senses when the label stock is out. If the Loop Sensor detects label stock higher than the Loop Point it unrolls the stock until the sensor sees the label stock at or below the Loop Point. The Loop Sensor will always tell the Roll Arm to unwind label stock when it sees the label stock higher than the Loop Point until it reaches the Out of Stock point. At this point the LX800 will produce an out of stock message.

If you would still like to print on the last several labels, try this procedure:

  1. Leave the labels fed through the front of the printer and simply unroll the remaining label stock and tear it off the stock core. Be sure to remove any tape from the last label.
  2. Drape the remaining label stock from the first roll out the back of the printer. You will need to leave the lid open to accomplish this. Load a new roll of label stock.
  3. Remove the tape from the first label. (IMPORTANT - DO NOT TRY TO FEED THIS THROUGH THE FRONT!)  The labels from the first roll will lay over the top of the new roll.

Using this procedure, the loop sensor will detect a roll of label stock while your last labels from the previous roll will feed over top of this new roll and through the printer.

Note: If Out of Stock is consistently occurring earlier, perhaps with several feet of labels remaining instead of several inches, then the loop sensor may need to be calibrated by a service technician.

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LX810 models are no longer in stock


  1. The LX810 has a new infrared loop sensor that can handle preprinted stock and more variations in label stock liner/backing.
  2. The LX810 has a PS/2 interface port for future products such as a label cutter. The LX810 works with new 053376 and 053377 cartridges.
  3. The LX800 works with both the 53376/77 and 53335/36 cartridges.


  1. The Printer Driver includes improved label registration adjustment tools. (TOF and left margin offset)

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My LX800/LX810 or LX400 skips labels between prints or feeds out blank labels.

The printer will skip one label before printing for the first time after loading a new roll of label stock. This is to prevent jamming of labels and can not be disabled.

The printer should not skip labels between consecutive print jobs.

If the printer is skipping labels at times other than those described above, try the following:

Circular, nonstandard label shapes or multiple labels across will require precise adjustment of the label sensor.  The sensor must be in the exact center of the label or at the uppermost label to detect the gap properly.  slide bar is a measurement which represents the distance between the edge of the label stock and the sensor. Measure the distance from the edge of the label stock to the correct position on the stock. Set the sensor to this measurement. Images of the sensor are shown in this article.

2. Page Size If the page size set in the driver is larger than the actual label stock, ink will be printed on the gaps and the sensor will start looking for a gap too late. This can cause label skipping or inconsistent print starting points.  It is best to have the paper size set with .04 in. of the actual stock size.  See the Printer Driver Settings article for your product linked at the bottom of this article for more information.

3. Label Stock Loading.  The label stock may not be loaded properly.  See this article for loading tips.

4. Source Image Layer or Object Formatting.  If you are printing from Corel, Illustrator, Photoshop, NiceLabel, Bartender or any program that allows you to print files that consist of multiple layers or objects, those objects or layers could cause the LX to skip labels if they are corrupted or the borders of the object lie outside the printable area of the label.  Try removing, moving or reinserting these objects and printing again.  Also, try flattening the file by exporting it as a bmp, jpg or tif.  Open that new file in the same program or any program that supports that file type and print again.

5. Preprinted Stock. Preprinted stock is not recommended for the LX series of label printers. See this article for possible remedies.

6. Nonstandard / Non-translucent Backing Material. Test the unit with the label sample material that came with the unit. If it prints correctly, your label stock may not be compatible. The label sensor needs to see the difference between a label and a backing material by seeing through the label stock for light variations. If it can not see through the label, problems will arise. If you must use this type of backing, try label stock that has a black mark on the back to show where the label begins. You will need to change the Sensor Type setting in the driver preferences to Reflective.  See the Driver Settings article for your product linked at the bottom of this article for more information.

7. Improper Label Gap Distance. See the label specifications article for information about the proper size of a gap.

8. Orientation. If the Portrait / Landscape setting does not correspond to the label stock installed this will also cause the printer to print over the gap and onto the next label. Make sure this is set correctly. See this article.

9. Update Firmware and Driver.

  • Update firmware
  • Update the printer driver
  • 1. Sensor Position. LX Series printers have an adjustable sensor used to detect the gap between die-cut labels or a the reflective mark on other labels.  If the sensor is not set within the label stock or on the reflective mark it will prevent proper detection of the label stock and cause excessive feed, offset printing, or label skipping.  The sensor needs to be set within the label stock.  So for a 1.5'' x 1.5'' square label, you would need to set the sensor to less than 1.5 inches.  If you will only be doing rectangular die-cut labels, the sensor can be left at about .5 and you will never have to change it.

    Related articles:

    How do I correctly load label stock?
    LX800/810 Printer Driver Settings (PC)

    LX800/LX810 Printer Driver Settings (Mac Only)

    LX400 Printer Driver Settings (PC)

    LX400 Printer Driver Settings (Mac)
    Labels are fed through the printer 24 inches at time resulting in a flashing pause LED light. (LX800)
    Labels are fed through the printer 24 inches at time resulting in a flashing power LED light. (LX400)

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    The printer warns at the following points:


    early warning - still printing well


    faded, noticeable quality degradation


    one color completely missing


    2 colors missing or completely empty

    There are several reasons for ink running out at earlier or later than 0%. While each cartridge is guaranteed to have at least the correct amount (24ml - color, 19 ml - black) some cartridges can have up to a + 10% difference in the amount of fill from another cartridge. Second, very dark prints tend to drain the cartridge faster than lighter prints. So, it is very difficult to pinpoint exactly when the ink will run out. The 10% warning assumes a cartridge with the correct amount of ink printing a moderately dark print. It was determined that it is better to be warned early and require user interaction to continue a job than to be warned late and ruin labels.

    If necessary you can change the ink low warning points:

    You will need to edit the following file in (location depends on driver version)

    (older versions)


    (latest version)
    C:\Documents and Settings\All Users\Application Data\PTI\Drivers\Color Label 810\PT_Label.ini (XP/2000)
    C:\ProgramData\PTI\Drivers\Color Label 810\PT_Label.ini (Vista)


    Note: Folder or file name will change in accordance with the LX series printer you are using.

    Open the file and modify the following entries.

    ColorSpits = 515
    BlackSpits = 400
    PigBlackSpits = 600

    These numbers represent a starting point for the amount of ink in the cartridge. Increasing the numbers will cause the warnings to start later. Decreasing the numbers will cause the warnings to start earlier. For example, to have the color warning given 10% LATER than the default they would modify 515 to be 10% higher, which would be 567.

    Note: (1)Use whole numbers only - no decimal points. (2) PigBlackSpits is for the pigment black cartridge only.

    Adjusting these values will NOT affect the final warning point on the cartridge which occurs at approximately -20%. This is the point at which there can be no more ink left in the cartridge. The final warning point is hard-coded on the cartridge and can not be changed using the procedure above.

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    Yes! The Color Label Printer must be connected to a Windows XP Pro or Windows 2000 PC and then shared. Follow the steps below.


    Note: None of this is really necessary though, as ColorBar has an auto print feature that has a proven ability to integrate with RIM (Records and Information) software that bypasses the need for a shared printer or a network printer and ultimately decreases complexity and overall ColorBar licensing expenses.   Furthermore, the LX series are NOT known to be compatible with any USB Print Servers such as HP Jetdirect Print Servers.

    If you must share the priner these are the steps:

    1. Printer on the local Computer. Installation of the Printer driver must be installed by a user with administrative rights.

    2. Share the Printer. Go to Start - Control Panel - Printers and Faxes - Right Click on Color Label Printer - Choose Properties - Click the Sharing Tab. Select "Share this Printer." Choose a Share Name. Check the List in directory box.

    3. Give Rights. After installing the Color Label Printer driver, the administrator must open the Printers Folder, right-click on ‘Color Label Printer' click Properties, and click on the Security* tab. Now click on Everyone in Group or user names. Check the allow box for both Manage Printers and for Manage Documents. Click OK. Give full rights to C:\Documents and Settings\All Users\Application Data\PTI and subfolders.

    4. Add the Printer on a Network Computer. Go to Start - Control Panel - Printers and Faxes - Click Add a Printer - Choose Network Printer - Choose Find in Directory - Click Find Now - Choose the Printer from the list. Finish the installation wizard. Depending on the name you specified, the Printer will show up in the printer list on the network computer as Color Label Printer on COMPUTER NAME. Computer Name is the name of the computer to which the LX800/810 is connected.

    *Please note: (1)If you do not see a "Security" tab on printer properties page, you will need to disable "Simple File Sharing" in Folder Options, view tab. To do so: Open Windows Explorer - Select Tools - Select Folder options - Select View - Go to the bottom of the list, deselect "Use Simple File Sharing (Recommended)" check box. (2) Before some of the computers on the network will see the LX800/810, you may have to set spooling to "print directly to the printer" under the Advanced tab in the Properties of the driver.


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    PowerPoint step-by-step presentation available upon request.

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